Intellectual Property and Copyright

The information contained in this website is for general information purposes only. The information is provided by V A Heritage and while we endeavour to keep the information up to date and correct we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

 

This website and all materials contained in it are protected by intellectual property rights, including copyright, and either belong to V A Heritage or are licensed to us to use for marketing purposes. Materials include but are not limited to the design, layout, look, appearance, graphics, photographs and images on the website, as well as other content. You may not copy, redistribute, republish or otherwise make the materials on this website available to anyone else for a commercial purpose without our consent in writing nor may you download it or modify it in any way. If you believe that your intellectual property right is infringed by any content on the site, please contact V A Heritage by email studio@vaheritage.co.uk.

 

Legal disclaimer

V A Heritage has taken all reasonable steps to ensure that the information contained within the pages of this site is accurate and current. However, no warranty is given and no representation is made regarding the accuracy of or completeness of the content of this site. We accept no responsibility for any losses or damages arising out of errors or omissions contained in the site or arising from reliance on information contained in the site. Our website may link to other third party websites, this does not imply that we approve or endorse the content of those sites and we accept no responsibility for the information made available via such sites. All trademarks, service marks, company names or logos are the property of their respective holders and no permission is given by us in respect of their use and such use may constitute an infringement of the holders’ rights. By accessing these pages you agree to be bound by these terms of use which shall be governed by and interpreted in accordance with the laws of England and Wales.

 

Privacy policy

V A Heritage offers interior design services and associated services with a business of this nature. In conducting our everyday business V A Heritage collects data by communication and interaction with employees, clients, suppliers and other third parties. The following statement outlines why we collect data, how we use it, how we store and manage its security and outlines your individual rights with regards this.

 

Lawful Basis

We collect and hold limited data under the GDPR lawful basis of “legitimate interest”. This is to enable us to conduct our core business “interior design and associated services” and is done in a transparent, fair, necessary and limited manner.

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Data we collect

We collect information that you provide to us directly to enable us to do business with you. For example, if you provide us with a business card, write to, phone, or email us, your contact details and the contents of the message (including attached documents and files) may be collected and processed.

We also collect information for marketing our services to you; either directly by consent or through commercially available resources permitted by law and under data protection. We operate under GDPR back to back with PECR (Privacy and Electronic Communications Regulations) in relation to email marketing. You may opt out of email updates at any time by emailing studio@vaheritage.co.uk

 

We only collect as much personal information as is required by law or needed for reasonable business purposes, and retain it for as long as it serves the purpose of processing for which it was collected or authorised.

Our website collects limited information automatically to help us analyse its performance. This includes visitors’ IP address, type of web browser and operating system used, the time and duration of their visit, and information about the pages within the V A Heritage site that are viewed. We process this data responsibly, ensuring your data is secure and used only for the reason we collected it in the first place.

 

Information we may collect from you

By using our website or by registering for any of the products and services we offer through it, you are confirming to us that you understand and accept that your personal information may be used by us in the manner described below.

We may collect and process the following data about you:

• information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our website, subscribing to our services, posting material or requesting further services. We may also ask you for information when you report a problem with our website;

• if you contact us, we may keep a record of that correspondence (including email and phone conversations);

• your name, address, telephone numbers, email address and other information which you supply to us;

• we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;

• details of transactions you carry out through our website and the fulfilment of those transactions; and

• details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

 

Uses made of the information

We may use information held about you in the following ways:

• to ensure that content from our website is presented in the most effective manner for you and for your computer;

• to provide you with information, products or services that you request from us or which we feel may be of interest to you, where you have consented to be contacted for such purposes;

• to audit the usage of our website;

• to carry out our obligations arising from any contract entered into between you and us;

• for training purposes, quality assurance or to record details about the products and services you order from us;

• to satisfy and meet our legal and regulatory requirements;

• to allow you to participate in interactive features of our services, when you choose to do so; and

• to notify you about changes to our services.

 

Unless prescribed by law, we will retain your personal information for no longer than is necessary for the purposes for which the personal information was collected or for which it is to be further processed by us.

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Disclosure of your information
We may disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

In order to provide you with requested products and services we may need to transfer your personal information to service partners based in countries outside the European Economic Area (EEA). This does not diminish your rights. We will take all reasonable steps necessary to ensure that any personal information transferred outside the EEA by us will be treated securely and in accordance with this Policy.

 

Right to correct or access

You have the right to request to see information held about you and to request for it to be updated. This can be done by contacting us by email at studio@vaheritage.co.uk. We shall respond by the appropriate channels in a timely manner.

 

Right to erasure

You have the right to object to your information being used for the purposes listed in this Privacy Policy and can request that they are removed from our database at any time, unless there is a legal reason for us to keep information on record.

 

 

Cookie policy

Most websites you visit will use cookies in order to improve your user experience by enabling that website to 'remember' you, either for the duration of your visit (using a 'session cookie') or for repeat visits (using a 'persistent cookie').

 

Cookies do lots of different things, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn't use cookies, it will think you are a new visitor every time you move to a new page on the site.

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What is in a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what's in your shopping basket.

 

What do we use Cookies for?
(1) Remember you (anonymously) when you visit this website to keep track of your browsing patterns and to build up a profile of how you and other users use the website.
(2) Make our website work as efficiently as possible.

 

NB - The cookies we use do not hold any personal information about you.

 

Most browsers allow you to turn off cookies. To do this look at the "help" menu on your browser. Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates.

 

By using our website you agree to the use of cookies as described in this Cookie Policy.

 

Further Information
Further general information about cookies is available at www.allaboutcookies.org

 

For further information about Google Analytics please see www.google.com/analytics/learn/privacy.html